Niva Bupa Customer Care & Toll Free Number: Get to Know

Customer care isn't just about solving problems but building trust through attentive and tailored help. It helps policyholders confidently handle challenges, creating lasting relationships based on trust and sincere support.

This blog will walk you through Niva Bupa's customer care services. So, whether you're a current customer or considering our services, read on to discover how we provide exceptional support and assistance to our customers.

How to Access Online Customer Care Services?

Accessing our online customer care services is a seamless and user-friendly process designed to cater to your needs in a fast, secure and easy way. Now you can get the soft copy of your policy, tax receipt and health card in a few steps via the following platforms.

Niva Bupa Health App

• Use the Niva Bupa Health App to access your policy details.
• Access & share Health Card of insured member
• Request essential policy documents such as premium receipts and health cards effortlessly.
• Get the list of Network Service Providers
• Submit & track status of the claim
• Book Annual Health Check-up
• Read health related articles & check BMI
• Heath locker to keep your medical document on App

Insta Assist Section (Website)

• Visit www.nivabupa.com and navigate to the Customer Service section.
• In the Insta Assist Section, address your queries and access policy documents on the go.
• Key Features of Insta Assist:-

■ Download Policy Document & Premium Receipts (used for tax benefit under section 80D) and avail a slew of services like:

• Submit & Track Claims
• Check Application Status
• Generate & Track service request

Chat with Us (Website)

• Located at the top of the Niva Bupa website, the "Chat with Us" option is easily accessible.
• Type your query or choose your query from menu

WhatsApp Service

• Save Niva Bupa's WhatsApp service number: 9811956696.
• Initiate a conversation by typing "hi" or "hello" and follow the menu options to access policy documents.

Impact of our 24*7 Access to Online Customer Service

The 24/7 access to online Niva Bupa customer care service has redefined how our organisation interacts with our valued clients, and the profound impact of this convenience is unmistakable:

1. Enhanced Customer Satisfaction: Our commitment to round-the-clock support has significantly elevated customer satisfaction levels. Individuals can now seek assistance or resolve concerns anytime, day or night. This accessibility accommodates our global customer base's diverse schedules and time zones.
2. Empowering Consumers: We empower our customers with greater control over their purchasing decisions. They can access product information, make inquiries, and address concerns on their own terms. Our commitment to 24/7 customer care ensures that the support is available continuously without incurring exorbitant expenses.
3. Continuous Feedback and Improvement: With our online customer care service operating round-the-clock, we can gather valuable data and feedback at all times. This invaluable input allows us to continuously enhance our products and services, adapting to the ever-evolving needs of our customers.

Bottom Line

Our readily available and responsive customer support is a testament to our dedication to our valued customers. We recognise that exceptional support is a service and a foundation of our customer relationship. By prioritising convenience and accessibility, we empower our customers to engage with us confidently.

Secure your Health with comprehensive insurance plans from Niva Bupa

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• Health Insurance Plans
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About Niva Bupa

14th Floor, Capital Cyberscape, Sector 59, Gurgaon

• Insurance is a subject matter of solicitation. Niva Bupa Health Insurance Company Limited (formerly known as Max Bupa Health Insurance Company Limited) (IRDAI Registration Number 145, Category:Health), 'Bupa' and 'HEARTBEAT' logo are registered trademarks of their respective owners and are being used by Niva Bupa Health Insurance Company Limited (formerly known as Max Bupa Health Insurance Company Limited) under license. CIN: U66000DL2008PLC182918
• 1 Niva Bupa processes pre-authorisation requests within 30 minutes for all active policies, subject to receiving all documents and information(s) up to Niva Bupa’s satisfaction. The above commitment does not include pre-authorisation settlement at the time of discharge or system outage.
• 2 Since Inception refers to claim data from 2010 till December 2023.
• 3 ReAssure 2.0 Premium: The premium is including taxes and for Bronze Variant, for a 25-year-old individual living in Delhi.
• 4 Aspire Premium: The premium is including taxes and for Gold+ Variant, for a 25-year-old individual living in Delhi.
• 5 Senior First Premium: The premium is including taxes and for Gold Variant, for a 65-year-old individual living in Delhi.
• 6 Health Premia Premium: The premium is including taxes and for Silver Variant, for a 25-year-old individual living in Delhi.
• 7 SmartHealth + Disease Management Premium: The premium is including taxes and for Disease Management Gold Variant rider when bought with ReAssure 2.0 Bronze variant with Base Sum Insured of 5 lacs, for a 25-year-old individual living in Delhi.
• Beware of spurious / fraud phone calls! Do not share your confidential information like Debit / credit card number, Internet Banking User ID/Password, Pin, CVV, OTP, etc. with anyone. Avoid clicking on attachments / payment link received in mails / message from unknown sources. IRDAI is not involved in activities like selling insurance policies, announcing bonus or investment or premium. Public receiving such phone calls are requested to lodge a police complaint. Do not respond to unsolicited and attractive offers received through unidentified calls, emails, SMSs, and other social media platforms. Beware of misleading telephone calls from people posing as Niva Bupa officials, agents, IRDAI Officials, Officials from ECI (Office of the Executive Council of Insurers) etc. and offering alluring benefits or sharing false information on your policy or on Niva Bupa. Niva Bupa shall not be responsible for any loss or damages whatsoever for any acts or omissions arising out of such spurious calls, and all customers are advised to contact our customer care at 1860-500-8888 and verify any representations or promises made by any such spurious callers before acting upon the same.